Goldtopiss – Confidence in Every Step
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At Goldtopiss, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help with a clear and customer-friendly return and refund process.

🧾 1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 14 days from the date of delivery

  • Item must be unworn, unused, and in its original packaging with tags attached

  • The product must be free from damage, stains, odors, or any sign of wear

  • Must include a valid proof of purchase (receipt or order number)

🛑 Final Sale items, discounted items, or promotional bundles are non-returnable unless defective.

📝 2. Return Process

To initiate a return, follow these steps:

  1. Email us at contact@goldtopiss.com with:

    • Your full name

    • Order number

    • Reason for return

    • Photos (if the item is defective or damaged)

  2. Wait for our confirmation and return authorization number (RMA)

  3. Securely pack the item and mail it to our return address:

    Goldtopiss Returns Dept.
    3 Keen Mill Ct, Catonsville, Maryland (MD), 21228, USA

  4. Include the RMA number inside the package

📦 3. Return Shipping Costs

  • For customer-initiated returns (e.g., wrong size, changed mind), the customer is responsible for return shipping fees.

  • For returns due to damage, defect, or wrong item sent, Goldtopiss will cover all return shipping costs.

We strongly recommend using a trackable shipping method. Goldtopiss is not responsible for lost return packages without proof of delivery.

💳 4. Refund Process

Once we receive and inspect your return:

  • We will notify you via email of the return status

  • If approved, your refund will be processed within 5–7 business days to your original method of payment

Note: Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear.

♻️ 5. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return your original item for a refund and place a new order.

⚠️ 6. Non-Returnable Items

The following items cannot be returned:

  • Final Sale or Clearance items

  • Gift Cards

  • Customized or personalized shoes

  • Items marked “non-returnable” at time of purchase

  • Shoes with signs of wear, damage, or without original packaging

🛠️ 7. Defective or Wrong Items

If you receive a defective or incorrect item:

  • Email us at contact@goldtopiss.com within 48 hours of delivery

  • Include order number and clear photos of the product

  • We will provide a prepaid return label and arrange a full refund or replacement

📅 8. Late or Missing Refunds

If your refund hasn’t been received:

  1. Check your bank or credit card statement

  2. Contact your financial institution (some banks take time to process refunds)

  3. If the refund is still not visible after 10 business days, contact us at contact@goldtopiss.com

🌐 9. International Returns

We accept returns from international customers, but:

  • Return shipping costs are the responsibility of the buyer

  • Refunds will be processed in USD, and Goldtopiss is not responsible for currency conversion or exchange rate differences

🧾 10. Proof of Purchase

A valid receipt or order confirmation is required for all returns and refund requests. If you checked out as a guest and lost your confirmation, please contact us with your name and approximate order date.

📍 11. Contact Us

For any return or refund inquiries, feel free to contact:

Goldtopiss – Women’s Footwear Boutique
🏢 3 Keen Mill Ct, Catonsville, Maryland (MD), 21228
📧 Email: contact@goldtopiss.com
📞 Phone: (410) 247-1773
🌐 Website: https://goldtopiss.com