Goldtopiss – Quality You Can Walk With Confidence
Effective Date: [Insert Date]

At Goldtopiss, we take pride in offering high-quality, fashionable, and durable women’s footwear. Every product we sell goes through careful quality control, but in the rare event of a defect or issue, our warranty policy is here to support you.

📋 1. What Our Warranty Covers

We offer a 30-day limited warranty on all eligible products purchased directly from our official store or website https://goldtopiss.com. This warranty covers:

  • Manufacturing defects in materials or workmanship

  • Issues with glue or sole detachment

  • Broken or faulty straps, zippers, or buckles under normal usage

  • Uneven wear caused by construction faults

⚠️ Warranty starts from the date of delivery, not the date of order placement.

🚫 2. What Our Warranty Does Not Cover

Our warranty does NOT cover the following:

  • Damage caused by misuse, neglect, accidents, or improper care

  • Wear and tear from normal use (scuffs, faded color, worn soles)

  • Water damage (unless explicitly labeled as waterproof)

  • Alterations, modifications, or repairs not performed by Goldtopiss

  • Products purchased from unauthorized third-party retailers or resellers

  • Damage caused by exposure to extreme conditions (e.g., heat, chemicals)

🧾 3. How to File a Warranty Claim

If you believe your item is eligible for a warranty claim, follow these steps:

  1. Email contact@goldtopiss.com within the warranty period. Include:

    • Full name

    • Order number

    • Description of the issue

    • Clear photos showing the defect or problem

  2. Our support team will review your request within 2–4 business days

  3. If approved, we will offer one of the following:

    • A free replacement of the same item (if in stock)

    • A store credit for future purchases

    • A full or partial refund, depending on the situation

❗ Items returned for warranty evaluation must be clean and in sanitary condition. We reserve the right to decline returns that pose hygiene risks.

📦 4. Shipping for Warranty Claims

  • For approved claims, Goldtopiss will cover the return shipping costs for defective products.

  • If a warranty claim is not approved, the customer may be responsible for any return shipping.

We recommend using a trackable shipping service when sending items back.

🔁 5. Replacement Conditions

Replacements are only issued once per original purchase. If the replacement item develops issues after receipt, it will not be eligible for a second warranty claim unless otherwise stated.

Replacement items do not reset or extend the original warranty period.

🌐 6. International Warranty Claims

Goldtopiss honors warranty claims for international customers, but:

  • Return shipping is the customer’s responsibility

  • We may offer store credit or refunds if shipping a replacement is not feasible

  • Claims must still follow the same documentation and eligibility process

📄 7. Proof of Purchase Required

Warranty claims require a valid proof of purchase, which may include:

  • Order confirmation email

  • Receipt or invoice number

  • Bank statement with Goldtopiss transaction (if needed)

Claims without proof of purchase will not be processed.

📝 8. How We Handle Warranty Disputes

In cases of dispute, Goldtopiss reserves the right to:

  • Request additional evidence of damage

  • Request return of the product for inspection

  • Decline claims if evidence indicates damage from misuse or after warranty expiration

All decisions made by Goldtopiss regarding warranty claims are final.

📍 9. Contact Us

Have questions or need assistance with a warranty issue?

Goldtopiss – Women’s Footwear Boutique
🏢 Address: 3 Keen Mill Ct, Catonsville, Maryland (MD), 21228
📧 Email: contact@goldtopiss.com
📞 Phone: (410) 247-1773
🌐 Website: https://goldtopiss.com